College Jitney is operated by Hampton Jitney, Inc. By using this website or booking a trip, you agree to the policies below. College Jitney may change these policies at any time, and posting changes on this page constitutes notice of those changes.

Safety Onboard

ALWAYS USE THE OVERHEAD HANDRAILS WHEN MOVING AROUND THE VEHICLE FOR ANY REASON.

All of our coaches are equipped with seat belts. For your safety, please remain seated with your seat belt fastened while the coach is in motion. Road and traffic conditions may require sudden stops, which can cause falls, especially when walking to or from the restroom.

All coaches have onboard video surveillance. Anyone who engages in violent, seriously disruptive, or illegal conduct may be denied service. Alcohol, smoking, vaping, and weapons of any kind are prohibited on all vehicles.

Reservations and Payment

Reservations are required to guarantee a seat. All reservations must be made, changed, or canceled by logging into your account online. Changes and cancellations cannot be made by email.

Full payment by credit card is required at the time of booking. We accept Visa, American Express, and Mastercard. Your card is charged the one-way fare for each seat reserved when you book.

Fares are dynamic and vary based on demand. Your fare is shown before you complete your booking.

No-shows are charged in full, and no credit is issued for no-shows.

Changes and Cancellations

Reservations may be canceled online up to 7 days (168 hours) before the scheduled departure time. Cancellations made within this window will receive a full refund, minus a $25 cancellation fee, issued to the original form of payment. Cancellations made less than 7 days before departure, and no-shows, are not eligible for a refund or credit.

Departures and Arrivals

Reserved passengers must be at the stop at least 10 minutes before the scheduled departure time to hold their reservation.

Arrival times are estimates and may vary due to weather, traffic, road conditions, and day of the week. College Jitney is not responsible for delays or cancellations due to causes beyond our control.

Accessibility

If you need a wheelchair-accessible coach or other assistance, please let us know at the time of booking.

Service Animals and Pets

Pets are not permitted. Service animals, as defined under applicable ADA and U.S. Department of Transportation regulations, may travel at no charge. Emotional support animals do not qualify as service animals.

Luggage

Each passenger may bring two checked bags and one carry-on. All luggage other than carry-ons must be checked. Please tag all luggage with your name, address, and phone number.

Bicycles and special handling items are $20 each and must be prepaid at the time of booking. Items that have not been prepaid will not be accepted.

Our maximum liability for checked luggage is $250 per passenger. College Jitney is not responsible for carry-on items, unchecked items, or other personal property. College Jitney reserves the right to inspect the contents of any luggage or package.

Lost and Found

If you’ve lost an item, contact us as soon as possible at (631) 287-4000 or college@hamptonjitney.com. We’ll do our best to help you recover it. Unclaimed items are maintained for up to two weeks, after which time they are disposed of. We accept no responsibility for unclaimed items or items not retrieved within 7 days of notification.

Wi-Fi

College Jitney offers free Wi-Fi onboard. Service availability and quality are not guaranteed and may be limited or unavailable at times.

Credit Card Information

We do not store credit card information on our servers. Card details are stored securely with our payment processor. After your travel is complete, you can delete saved cards at any time using the My Credit Card link in your account’s Control Panel.

Contact

For questions or concerns, email us at college@hamptonjitney.com or call (631) 287-4000.